New, intuitive, platform for mentors and mentees
Project Overview
Goal
Design a new, intuitive to use platform for key audiences according to client specification.
Challenge
- Matching process is complex and not well understood by mentors and mentees.
- Current experience lacks features and mechanics to help retain users and support relationship building.
- Current experience is too confusing for partnered schools.
Deliverables
Verified designs of new platforms for mentor, mentee and partnered schools.
The Impact
The Outcome
Introduction
About
iMentor is a US based organization focused on connecting every student in partnered high schools with a committed college-educated mentor, equipped to guide that young person on their journey to college graduation.
One of the major milestones is updating existing digital experience to match user expectations and current usability trends.
Updated experience is meant to help match mentors with mentees easier, as well as provide an environment for guidance and maintaining healthy, supporting relationships.
iMentor is a US based organization focused on connecting every student in partnered high schools with a committed college-educated mentor, equipped to guide that young person on their journey to college graduation.
One of the major milestones is updating existing digital experience to match user expectations and current usability trends.
Updated experience is meant to help match mentors with mentees easier, as well as provide an environment for guidance and maintaining healthy, supporting relationships.
Process
Our Approach
We outlined the following key steps for the whole project:
Compile design guidelines based on client provided specification.
Review research papers related to Audit client provided flows and wireframes in search of points of friction.
Design concept experience with adherence to behavioural principles and choice architecture.
Prepare design files and documentation for handoff to internal development.
Compile design guidelines based on client provided specification.
Review research papers related to Audit client provided flows and wireframes in search of points of friction.
Design concept experience with adherence to behavioural principles and choice architecture.
Prepare design files and documentation for handoff to internal development.
The Outcome
- Impacted over 10 000 mentors and mentees
- Improved mentor/mentee matching
- Longer mentor/mentee sessions
- More frequent platform use by all stakeholders
(*Projected Impact)
The Outcome
- Impacted over 10 000 mentors and mentees
- Improved mentor/mentee matching
- Longer mentor/mentee sessions
- More frequent platform use by all stakeholders
(*Projected Impact)
Business impact
Complete Designs within 8 weeks, with multiple rounds of user testing with clear documentation for engineering team to deliver on pace while de-risking product design decisions by Behavior Design
Business impact
Accelerated Go to Market Speed
Complete Designs within 8 weeks, with multiple rounds of user testing with clear documentation for engineering team to deliver on pace while de-risking product design decisions by Behavior Design
Quotes
The future:
Ready to unlock engagement in your product?
Discover our services and take advantage of BX Design.